Answers to common questions about ordering, delivery, returns and perfume. Still need help? Contact us.
Orders & payment
How do I place an order?
Add perfumes to your cart, open the cart and select Checkout. Enter your delivery details, choose a payment method and place the order. You will receive an order confirmation by email.
Which payment methods do you accept?
Choose a payment method at checkout and follow the steps shown there. We confirm your order by email once the payment is verified. Full payment terms are in our Terms & Conditions.
Do you offer Cash on Delivery?
Yes. Choose Cash on Delivery at checkout. Cash on Delivery orders have a ₹100 delivery charge. When you place the order you pay a ₹200 advance by Safe & Secure Payments (it includes the delivery charge), and the rest in cash when your parcel arrives. For example, for a ₹1,199 perfume the total is ₹1,299: you pay ₹200 now and ₹1,099 on delivery.
Do I need an account to order?
No. You can check out as a guest, or create an account to track orders, save addresses and keep your wishlist across devices.
Can I change or cancel my order?
Contact us as soon as possible. We can change or cancel an order before it has been dispatched.
Delivery
Where do you deliver?
We deliver to addresses across India.
How long will delivery take?
Orders are usually dispatched within 1 business day and delivered within 3–5 business days of dispatch, depending on your location. See Shipping & Delivery for details.
How much does shipping cost?
Delivery is free on prepaid orders (paid in full by Safe & Secure Payments). Cash on Delivery orders have a ₹100 delivery charge, GST included. The delivery charge is shown at checkout before you pay.
How do I track my order?
You will receive a tracking link by email when your order ships. If you have an account, you can also see your orders under My account.
Returns
Can I return a perfume I have opened?
For hygiene and safety reasons we cannot accept returns of opened or used perfumes.
What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and photos of the parcel and product. We will arrange a replacement or refund as described in our Returns & Refund Policy.
Perfume
What is the difference between EDT, EDP and Parfum?
These describe how concentrated the fragrance oils are. Eau de toilette is lighter, eau de parfum is richer and generally lasts longer, and parfum or extrait is the most concentrated. Read more in our Fragrance Guide.
How can I make my perfume last longer?
Apply to moisturised skin on pulse points, spray from about 15 cm, avoid rubbing, and spray a little on clothing if the fabric allows. Storing bottles away from heat and light also protects the scent.
Why does a perfume smell different on me?
Skin chemistry, temperature, humidity and even diet affect how a fragrance develops. That is why discovery sets and miniatures are a great way to test new scents.